Technical Team Leader - 2nd and 3rd Line - MSP Service Desk - Hybrid Reading
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Global Technology Solutions Ltd Technical Team Leader - 2nd and 3rd Line - MSP Service Desk - Hybrid Reading
Summary
Leads a 2nd/3rd line IT service desk team at a managed services provider in Reading (hybrid, 3 days/week onsite), splitting hands-on technical work (65%) with management (35%). Owns senior escalations, major incidents and root-cause investigations across Microsoft platforms, servers, cloud and networking.
Technical Team Leader 2nd & 3rd Line IT Service Desk Team Leader Location: Reading Hybrid 3 days in office per week. (Month 1 full time in office) Salary: £45,000 - £55,000 Role and responsibilities Lead L2 analysts and L3 systems administrators in managed services, combining 65% hands-on technical work with 35% management. Own senior escalations, major incidents, root cause investigations and infrastructure improvements. Support Microsoft platforms, servers, cloud and networking; coordinate pa…