Technical Team Leader - 2nd and 3rd Line - MSP Service Desk - Hybrid Reading in Reading

Job Description

Technical Team Leader

2nd & 3rd Line IT Service Desk Team Leader
Location: Reading – Hybrid 3 days in office per week. (Month 1 full time in office)
Salary: £45,000 - £55,000

Role and responsibilities

Lead L2 analysts and L3 systems administrators in managed services, combining 65% hands-on technical work with 35% management.

• Own senior escalations, major incidents, root cause investigations a...

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