Urgent | Title Program Manager / Operations Manager
Summary
Program/Operations Manager in Bangalore's Electronic City (office-only) running multiple IT infrastructure projects, service desk (L1-L3), data center operations, and a 50+ person team for IT managed services delivery. Needs 8+ years' experience with ITSM tools like ServiceNow/Remedy; ITIL Foundation certification preferred.
Job Title: Program Manager / Operations Manager
Location: Bangalore Electronic City
Experience: 8+ Years
Work Mode: Work From Office (WFO)
Qualification: Bachelor's Degree
Certification: ITIL Foundation (V3/V4) preferred
Job Description:
We are looking for an experienced Program Manager / Operations Manager to manage multiple IT infrastructure projects and service delivery operations.
Key Responsibilities:
Manage 23 projects simultaneously.
Handle IT Operations, Service Desk and End User Support.
Manage Data Center Operations, including servers, storage, networks and backup.
Lead and manage teams of 50+ employees.
Prepare MIS Reports, SLA/KPI Dashboards and operational analytics.
Manage resource planning, team performance and shift rosters.
Handle client communication, escalations and stakeholder management.
Monitor service quality, CSAT, ticket backlog and MTTR.
Ensure smooth delivery of IT infrastructure managed services.
Required Skills:
IT Infrastructure / Managed Services
Program Management / Operations Management
Service Desk (L1/L2/L3)
End User Support
Data Center Operations
MIS Reporting & Analytics
ITSM / ServiceNow / Remedy
SLA & KPI Management
Team Management (50+)
Important:
Minimum 8+ years of experience.
Work from Office Bangalore, Electronic City.
No Work From Home.
May require extended working hours as per business requirements.
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