UX researcher (Banking, Central)
Summary
12-month contract UX researcher role with a leading bank in Central Singapore, placed via PERSOL Singapore. You'll lead end-to-end qualitative and quantitative UX research, turn insights into product and business decisions, and champion research maturity, including exploring AI-enabled research tools.
Leading bank seeking for an experienced UX researcher to drive customer-centric decision-making through impactful research. You will lead research initiatives, uncover actionable insights, and champion the value of UX research across the organization.
Contract: 12 Months
Location: Central
Key Responsibilities
- Lead qualitative and quantitative UX research projects from planning to delivery.
- Identify research opportunities and recommend when research versus best practices should be applied.
- Generate actionable insights that influence product, design, and business decisions.
- Collaborate with designers, product teams, and stakeholders to embed iterative research practices.
- Advocate for UX research and help elevate research maturity across the organization.
- Explore innovative approaches, including leveraging AI and emerging research tools.
Requirements
- 8-12 years of UX Research experience.
- Strong expertise in qualitative and quantitative research methods (e.g., usability testing, surveys, concept testing, card sorting, heuristic evaluations).
- Proven ability to lead complex research initiatives independently.
- Experience working across the end-to-end design process.
- Strong analytical skills with the ability to synthesize insights from multiple data sources.
- Excellent communication, facilitation, and stakeholder management skills.
- Strategic thinker who can connect research findings to broader business goals.
- Adaptable, proactive, and passionate about creating exceptional user experiences.
Nice to Have
- Experience using data, dashboards, and metrics to inform design and business decisions.
- Familiarity with AI-enabled research tools and methodologies.
PERSOL Singapore Pte Ltd •UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R21103542(Ling Kai Jin)
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