Customer Activation Manager | Scaled
You own onboarding, activation, and growth for self-service customers. You master Ramp’s integration and configuration options, onboard micro-SMB and SMB accounts, manage a high-volume book of business, coordinate follow-up and proactive outreach, share customer feedback with Product, identify automation opportunities, and help maintain customer satisfaction.
Responsibilities
- Master Ramp integration and configuration options
- Drive efficient and complete customer onboarding at scale
- Own micro-SMB and SMB accounts
- Onboard customers within 60 days and fewer than two calls
- Manage implementation, follow-up, and proactive outreach priorities
- Partner with Product to prioritize customer feedback and pain points
- Identify opportunities to automate and scale onboarding
- Maintain high customer satisfaction
Requirements
- Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
- Exceptional project management and time management skills
- Excellent verbal and written communication skills
- Desire for ownership and growth
- Proven track record meeting weekly or monthly KPIs
- Experience owning a book of business of more than 100 customers
- Ability to anticipate customer needs and position product solutions
- Experience with accounting software or accounting
- Experience with financial services sales
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation support to NYC or SF
- Life, AD&D, and disability coverage
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension