Customer Activation Manager | Strategic Enterprise
You lead strategic enterprise customers through implementation and agentic workflow adoption, owning time-to-value and measurable business outcomes. You develop change management strategies, manage C-suite relationships, communicate financial impact to CFOs and Controllers, use AI tools daily, support agentic finance adoption, coordinate implementations, and share customer insights with Product.
Responsibilities
- Lead strategic enterprise customers through implementation and agentic workflow adoption
- Own change management strategies for accounts
- Map stakeholders and diagnose resistance
- Build internal coalitions and drive adoption
- Quantify and communicate business impact to CFOs and Controllers
- Manage executive-level stakeholder relationships
- Use AI tools to prepare for calls, build materials, synthesize data, and identify risks
- Help customers adopt agentic finance capabilities
- Partner with Account Executives and Technical Consulting
- Bring customer insights to Product
Requirements
- Enterprise change management experience
- Daily habitual use of AI tools
- Ability to communicate financial impact and connect implementation milestones to P&L outcomes
- Technical acumen with integrations, APIs, and workflow architecture
- 7+ years of experience in enterprise customer success or implementations
- Experience with agentic workflows
- Finance domain experience
- Experience with accounting software, expense management, or CFO workflows
- C-suite relationship management
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation support to NYC or SF
- Life, AD&D, and disability coverage
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension