Customer Success Specialist (Japanese-Speaking) – Mobile Gaming
Summary
Act as the primary Japanese-speaking contact for VIP players in a mobile gaming company, resolving issues and relaying feedback to improve player experience.
Monthly Salary: UP to $5000 (Negotiable)
Working Address: North Bridge Road
Our client is seeking a Customer Success / VIP Player Support Specialist (Japanese-Speaking) to serve as the dedicated bridge between the game and its most valued players.
The role will act as the primary point of contact for a portfolio of approximately 150 Japanese-speaking VIP players, building long-term relationships, gathering and organising player feedback, resolving issues, and working closely with internal teams to deliver a premium player experience.
Responsibilities & Duties:
Serve as the primary point of contact for VIP players: listen actively, respond professionally, and ensure players feel valued and supported.
Build and maintain long-term relationships by understanding player needs and engaging in ongoing conversations.
Monitor VIP player engagement and proactively reach out around major updates or new feature launches to gather insights.
Collect, organise, and relay player feedback to product, operations, and community teams so it can be turned into actionable improvements.
Handle sensitive or escalated conversations calmly and professionally, driving issues through to resolution.
Qualifications and Requirements:
Ability to communicate effectively in Japanese (minimum JLPT N2 or equivalent) to support Japanese-speaking VIP players, as the role involves professional written and verbal communication with this player group.
Proficiency in English to collaborate with internal stakeholders and prepare reports.
Proficiency in Mandarin is advantageous for engaging regional players and stakeholders but is not required.
Interest in gaming, with the ability to quickly learn and understand new game titles. Familiarity with strategy (SLG) games is advantageous but not essential.
Experience in customer relations, customer success, account management, community management, client servicing, hospitality, or other customer-facing roles is advantageous.
Strong interpersonal, communication, analytical, and coordination skills.
Experience in customer relations, customer success, account management, community management, client servicing, hospitality, or other customer-facing roles is advantageous.
Diploma, degree, or equivalent practical experience is preferred.
Benefits:
Join a globally successful mobile gaming company with an agile, international team.
Make a direct impact on the experience of a highly engaged player community.
Enjoy opportunities for professional growth and career development.
Nextbeat Singapore Pte.Ltd.
EA License Number: 22C1267
EA Personnel: R22110252