Desktop Support Engineer

Job Title: Desktop Support Engineer L1

Company: Sony Pictures
Payroll Company: Fidelis Technology
Job Location: Goregaon East, Mumbai
Experience: 1+ Year Experienced candidates (as per skill requirements)
CTC: 24,000 per month
In-Hand Salary: 17,000 per month
Notice Period: Immediate Joiners Only
Interview Mode: Face-to-Face (F2F)
Gender Preference: Male Candidates Only
Work Mode: Work from Office

Candidates who are comfortable with the offered salary package and are based on or can commute via the Western Line, please share your updated resume at mohamed.a@fidelistech.com.

Job Location Address

19th/20th Floor, Commerz 3, Oberoi Garden City, International Business Park, Yashodham, Goregaon East, Mumbai, Maharashtra 400063.

Job Summary

We are hiring a Desktop Support Engineer L1 to provide end-user IT support, troubleshoot desktop and laptop issues, and maintain hardware and software systems.

Key Responsibilities

• Provide L1 desktop and end-user technical support.
• Install, configure, and troubleshoot desktop and laptop systems.
• Troubleshoot Windows OS, software, printer, and peripheral issues.
• Assist with hardware installation and basic repairs.
• Support Microsoft Office applications and email-related issues.
• Troubleshoot LAN, Wi-Fi, and basic network connectivity problems.
• Assist with user account and password-related issues in Active Directory.
• Install and update approved software applications.
• Maintain IT asset records and document technical issues.
• Escalate complex technical issues to the L2 support team.

Required Skills

• Basic knowledge of desktop and laptop hardware.
• Knowledge of Windows operating systems.
• Basic troubleshooting of hardware, software, and network issues.
• Knowledge of Microsoft Office applications.
• Basic knowledge of Active Directory is an advantage.
• Good communication and problem-solving skills.

Important Requirements

• Male candidates only.
• Immediate joiners only.
• Must be available for a face-to-face interview in Mumbai.
• Willingness to work from the Goregaon East office.

Interested candidates can apply with their updated resume.