Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team in Maharashtra. The ideal candidate will have a strong background in providing technical support for desktop environments, with a focus on Office 365 and Microsoft 365 applications. As a Desktop Support Technician, you will be responsible for troubleshooting and resolving hardware and software issues, ensuring that all systems are configured correctly and functioning optimally. Key Responsibilities: - Provide first-line support for desktop and laptop users, addressing issues related to hardware, software, and networking. - Troubleshoot and resolve technical problems related to Windows operating systems and applications, including Office 365 and Microsoft 365. - Assist in the configuration and installation of new hardware and software, ensuring compliance with company standards. - Maintain accurate records of support requests and resolutions in the ticketing system. - Collaborate with other IT team members to improve support processes and enhance user experience. - Stay updated with the latest technology trends and best practices in desktop support. Required Skills: - Proven experience in desktop support, with a strong understanding of Windows operating systems. - Familiarity with Office 365 and Microsoft 365 applications. - Knowledge of networking concepts and troubleshooting techniques. - Strong problem-solving skills and attention to detail. - Excellent communication skills, both verbal and written. - Ability to work independently and as part of a team. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to contribute to our IT support team.