Help Desk Lead
Posted Updated
RESPONSIBILITIES: Kforce has a client in Houston, TX that is seeking a Helpdesk Lead to oversee daily IT Helpdesk operations and ensure timely, high-quality technical support for employees, contractors, and field personnel. This role will manage ticket queues, prioritize incidents and service requests, serve as an escalation point, and help improve the overall end-user support experience. Responsibilities: * Coordinate daily Helpdesk activities, ticket assignment, and issue resolution * Provide…