IT Executive
Summary
An IT Executive at Core Fusion handles day-to-day IT operations: administering Microsoft 365, Lark, and Microsoft Intune, providing L1/L2 end-user support, coordinating with vendors and hosting providers, and taking part in rotating night-shift and on-call coverage to keep systems running.
Salary: RM 4,000 – RM 5,500 per month
Job Summary
We are seeking a proactive and customer-focused IT Executive to manage and support the organization's IT infrastructure and end-user computing environment. The role will be responsible for administering Microsoft 365, Lark, Intune, coordinating with external vendors and server providers, providing technical support to users, and participating in a rotating night shift schedule to ensure business continuity.
Key Responsibilities
IT Systems Administration
Manage and administer Microsoft 365 services, including Exchange Online, Outlook, Teams, OneDrive, and SharePoint.
Manage and support the Lark collaboration platform, including user account administration, access control, and troubleshooting.
Administer Microsoft Intune for device enrollment, application deployment, compliance policies, and endpoint security.
Create, manage, modify, and deactivate user accounts according to company policies.
Monitor system performance and ensure the availability of IT services.
End-User Support
Provide Level 1 and Level 2 technical support for end users.
Troubleshoot and resolve email-related issues, including Outlook, Exchange Online, and Lark Mail.
Diagnose and resolve laptop, desktop, printer, network, and application-related issues.
Support software installation, configuration, upgrades, and patch management.
Maintain IT asset inventory and device lifecycle management.
Vendor & Service Provider Coordination
Coordinate with external IT vendors for hardware procurement, software licensing, maintenance, and support services.
Liaise with server hosting providers, cloud service providers, and internet service providers to resolve infrastructure-related issues.
Track and follow up on support tickets and service requests with vendors to ensure timely resolution.
Manage warranty claims and hardware repair processes.
Security & Compliance Assist in implementing and maintaining IT security policies and controls.
Monitor endpoint compliance through Microsoft Intune.
Support user access reviews and security best practices.
Participate in cybersecurity awareness and incident response activities.
Operations Support
Participate in rotating night shift and on-call support schedules.
Monitor critical IT systems and respond to incidents according to established procedures.
Escalate complex technical issues to senior IT personnel or external vendors when necessary.
Maintain accurate documentation of IT procedures, configurations, and troubleshooting guides.
Job Requirements
Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
2–5 years of experience in IT support, system administration, or helpdesk operations.
Hands-on experience with Microsoft 365 administration.
Experience managing devices using Microsoft Intune.
Familiarity with Lark administration and support is an advantage.
Experience coordinating with IT vendors and managed service providers.
Willingness to work on a rotating day and night shift schedule.