IT Officer

Salary: RM 2,300 – RM 3,000 per month

Job Responsibilities

• Assist the Information Technologist in implementing IT projects and system upgrades.

• Maintain and update IT operational checklists, records, and technical documentation.

• Perform routine maintenance and troubleshooting of IT equipment, hardware, and software.

• Respond to helpdesk requests and resolve technical issues within agreed service level agreements (SLAs).

• Collaborate with internal teams and other departments to address user requirements and escalate complex technical issues when necessary.

• Complete assigned tasks within deadlines and provide timely progress updates to the supervisor.

Job Requirements

• Good communication skills, with the ability to understand user needs and provide clear technical support.

• Basic knowledge of computer networking, hardware maintenance, and software troubleshooting.

• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

• Strong teamwork, problem-solving, time management, and attention to detail.

• A responsible and responsive approach to work, with a willingness to learn.

Qualifications & Experience

• Diploma, Degree, or recognised professional certification in Information Technology, Computer Science, IT Support, or a related discipline.

• At least one year of relevant experience in IT techinical support or a related field.