IT Support
Summary
Contract-based first-line IT Support role in Central Jakarta: resolving hardware, software and network issues for internal users, managing support tickets, maintaining systems, and training staff. Requires Windows/macOS and basic networking troubleshooting experience.
Salary: Rp 5.500.000 – Rp 8.000.000 per month
About the role
M Group Indonesia is seeking an experienced IT Support professional to join our team in Central Jakarta on a contract basis. As IT Support, you will be the frontline technical resource responsible for providing timely and effective assistance to our users. This role is critical to ensuring business continuity and maintaining the productivity of our organisation. You will diagnose and resolve a wide range of technical issues whilst delivering exceptional customer service to internal staff and stakeholders.
What you'll be doing
Provide first-line technical support to end users through multiple channels including phone, email and in-person assistance
Diagnose, troubleshoot and resolve hardware, software and network-related issues
Install, configure and maintain computer systems, peripherals and software applications
Manage and prioritise support tickets to ensure timely resolution
Perform routine system maintenance and updates to keep infrastructure secure and operational
Document technical issues and resolutions to build a comprehensive knowledge base
Provide user training and guidance on IT systems and best practices
Liaise with senior IT staff and external vendors when escalation is required
Monitor system performance and identify opportunities for improvement
What we're looking for
Proven experience in IT support or help desk roles within a professional environment
Strong technical knowledge of Windows and/or macOS operating systems
Proficiency in troubleshooting hardware components, peripherals and printers
Working knowledge of networking concepts and basic network troubleshooting
Experience with ticketing systems and IT service management tools
Excellent communication skills with the ability to explain technical concepts to non-technical users
Patience and problem-solving ability with a strong commitment to customer satisfaction
Ability to work independently and as part of a team in a fast-paced environment
Relevant certifications such as CompTIA A+, Microsoft Certified or equivalent are advantageous
Fluency in English and Indonesian is highly desirable
What we offer
M Group Indonesia is committed to supporting our employees' professional development and wellbeing. We offer competitive remuneration, a supportive work environment and opportunities to expand your technical skills. As a contract position, we provide flexibility whilst maintaining access to company facilities and resources. We value our team members and foster a collaborative culture where your contributions are recognised and appreciated.
About us
M Group Indonesia is a dynamic organisation within the Information and Communication Technology sector, committed to delivering innovative solutions and exceptional service to our clients and stakeholders. We pride ourselves on maintaining a professional workplace where expertise is valued and continuous improvement is encouraged. Our team is dedicated to excellence and supporting the technological needs of our organisation to drive business success.
Apply now
If you meet the above requirements and are interested in joining M Group Indonesia, please submit your CV and a covering letter outlining your relevant experience to our recruitment team. We look forward to hearing from you.