IT SUPPORT & System Key User

Salary: RM 2,200 – RM 3,200 per month

About the role

URGENT HIRING-IMMEDIATE JOINERS WELCOME

Location: Proton City,Tanjung Malim ,Perak

Salary: Up to RM2200-RM3200 per month

Emplloyment Type : Full-time(Permanent)

Working Days: Monday to Friday, 9.00am-6.00pm.Saturday work as required by production

This is an on-site role at our Malaysia branch, combining desktop IT support and Business System Key User responsibilities. The role is responsible for daily maintenance and troubleshooting of office IT equipment and basic network. As the local Key User for our HQ business system, you will master system operations, conduct user training for local staff, collect feedback and follow up issues, acting as the communication bridge between local team and China HQ system team.

Key responsibilities

• Manage office PCs, printers, monitors and other IT assets: new device deployment, OS & software installation, configuration of user accounts.

• Respond and resolve daily IT incidents: computer errors, software issues, printer malfunctions, Wi-Fi and local network connectivity problems.

• Perform basic network setup & troubleshooting: office LAN, wireless AP, simple switch checks, network cable inspection and basic networking.

• Basic local server coordination: follow instructions from HQ to power on/off server, check status, reboot server and collect alert information for escalation.

• Maintain IT asset inventory: record issuance & return of IT equipment and conduct regular stock checks.

• Conduct routine IT equipment inspection, manage IT consumables requisition and replacement. Liaise with local IT vendors for hardware repair, procurement and acceptance.

• Study operation guidelines and documents provided by China HQ, master end-to-end system workflows.

• Deliver internal system training for Malaysia branch staff, prepare localised operation guides and provide daily support & Q&A.

• Collect user questions, bugs and functional requirements, compile structured issue reports and escalate to China HQ system team regularly.

• Assist HQ in system function testing and validation, report issues under local Malaysia business scenarios.

About you

• Education: Diploma or above. IT / Computer related major is preferred. Candidates with solid practical experience are also welcome.

• Proficient in English for daily work reading, writing and communication. Bahasa Malaysia is a plus. Able to speak Chinese is highly preferred for communication with China HQ.

• Good command of Windows OS and Microsoft Office. Able to install and configure various application software independently.

• Basic networking knowledge: familiar with router, switch and Wi-Fi; able to troubleshoot basic network connectivity and perform simple networking.

• Prior experience in IT Helpdesk, desktop support, admin with IT duties or System Key User role is an advantage.

• Strong hands-on ability, willing to assemble, install and debug hardware; proactive to troubleshoot problems.

• Clear logical thinking, fast learner to understand business workflows and prepare step-by-step guides.

• Good communication skills, able to explain system functions clearly to non-IT users and conduct training.

• Meticulous and organised, good at documentation, issue tracking and regular reporting to HQ.

• Self-motivated, able to follow IT standards and business processes defined by China HQ.

Benefits

• Local employment contract under Malaysia labour law.

• Entitled to statutory annual leave and other mandatory benefits in Malaysia.

• Complete system training provided directly by China HQ.

• Remote technical backup from HQ IT team for complex problems.

• Stable office environment. Company provides all required tools, hardware and consumables.

• Hybrid career path covering IT support and business system, with good learning opportunities.