IT Technical Support Associate
Summary
Internal IT support role at a logistics/brokerage company in Ermita, Metro Manila: managing networks, firewalls, and servers, supporting brokerage systems (customs documentation, shipment tracking), providing first-level user support, and handling backups and data integrity. Requires 1-2 years IT support experience with Windows/Linux and basic SQL.
Salary: ₱19,000 – ₱22,000 per month
The IT Associate is responsible for the overall management, maintenance, and support of the company’s information technology systems, ensuring uninterrupted operations of business-critical applications used in brokerage processes such as documentation, customs clearance, shipment tracking, and internal communication systems. The role supports operational efficiency by ensuring secure, reliable, and optimized IT infrastructure.
Key Responsibilities
Network & Security Management
Manage LAN/WAN, internet connectivity, and firewall configuration.
Implement cybersecurity measures to protect sensitive shipment and client data.
Systems & Infrastructure Assistance
Assisting in maintaining and monitoring company servers, networks, and IT infrastructure.
Troubleshoot hardware, software, and connectivity issues.
Application & Business System Support
Provide basic technical support for brokerage-related systems (customs documentation, shipment tracking, client portals).
Assist in system configuration to align with operational requirements.
User Support & Training
Provide first-level technical support to employees.
Train and explain to employees on proper use of systems and applications.
Assisting in developing user guides and IT process documentation.
Data Management & Reporting
Ensure data integrity of operational and client databases.
Perform regular data backups and recovery testing.
Assist in generating system-based reports for management.
Qualifications
Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field.
At least 1-2 years of IT Tech Support experience (preferably in logistics, brokerage, or operations-driven industries).
Technical Skills
Knowledge of Windows/Linux servers and network administration
Familiarity with ERP or logistics/brokerage systems
Understanding of database management (SQL basics preferred)
Cybersecurity awareness and best practices
Hardware/software troubleshooting
Soft Skills
Strong problem-solving and analytical skills
Ability to work under pressure in an operations-driven environment
Good communication and coordination skills
High attention to detail and data security awareness