Junior IT Specialist
Summary
A junior IT support role for retail operations: the specialist provides helpdesk, remote, and on-site support to store and HQ staff, troubleshoots POS hardware/software and store networks (routers, switches, Wi-Fi), maintains laptops and printers, and handles user accounts via Active Directory, Office 365, or Google Workspace.
Job Title: Junior IT Support Specialist – Retail Operations
Key Responsibilities:
Retail & Branch Technical Support:
Provide end-user support for branch staff, store managers, and HQ employees via helpdesk, remote tools, or site visits.
Troubleshoot and resolve Point of Sale (POS) hardware and software issues (Touchscreens, Receipt Printers, Barcode Scanners, Cash Drawers).
Ensure store network reliability (Routers, Switches, Wi-Fi, 4G Backups) to avoid any checkout downtime.
Hardware & Software Maintenance:
Install, configure, and maintain laptops, desktops, POS terminals, and label printers.
Assist in deploying and updating Retail ERP / POS software applications.
Track and maintain IT asset inventory across all retail branches (hardware, licenses, peripherals).
User Management & Basic Security:
Set up user credentials and access rights for store employees (Active Directory, Office 365, or Google Workspace).
Apply data backups, antivirus software updates, and ensure compliance with company IT security policies.
Requirements & Qualifications:
Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
Experience: 1–2 years of experience in IT support, preferably within the Retail, F&B, or FMCG sectors.
Technical Skills:
Familiarity with POS systems and retail hardware peripherals (scanners, thermal printers, scale systems).
Good knowledge of Windows Operating Systems and networking basics (TCP/IP, Routers, Switches, VPNs).
Basic experience with Active Directory or Office 365 / Google Workspace administration.
Hands-on hardware troubleshooting skills.
Soft Skills:
Strong problem-solving abilities and high responsiveness during operational hours.
Flexibility to manage store support queries during peak retail hours/weekends if needed.
Excellent communication skills and patience when assisting non-technical store employees.
Requirements
Requirements & Qualifications:
Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
Experience: 1–2 years of experience in IT support, preferably within the Retail, F&B, or FMCG sectors.
Technical Skills:
Familiarity with POS systems and retail hardware peripherals (scanners, thermal printers, scale systems).
Good knowledge of Windows Operating Systems and networking basics (TCP/IP, Routers, Switches, VPNs).
Basic experience with Active Directory or Office 365 / Google Workspace administration.
Hands-on hardware troubleshooting skills.