L1 IT Support / Service Desk Engineer
Summary
Service desk engineer providing L1/L2 on-site and off-site support to end users — troubleshooting desktop, LAN, WAN, and voice issues, tracking incidents, and handling user account administration. Core technologies: Windows OS, Active Directory, MS Outlook, and mobile devices.
Salary: $2,000 – $3,000 per month
Hiring entry, junior and executive levels
Job Description
• Provides on-site/ off-site support to end-users
• Provide L1/ L2 support to troubleshoot and solve technical problems
• Prompt response to queries
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
• Coordination for employee user account administration, activation, changes, and terminations
Requirements:
• Strong communication and customer service skills.
• Familiar with Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.