NOC Engineer

Salary: $3,000 – $4,000 per month

Job Overview

We are seeking a proactive Network Operations Center (NOC) Engineer to support and monitor enterprise IT services in a 24/7 environment. This role serves as the first point of contact for users, ensuring timely response, incident resolution, and service request handling across network and IT systems.

The ideal candidate is customer-focused, detail-oriented, and able to manage multiple support channels while maintaining high service standards.

Key Responsibilities

Monitoring & Incident Handling

• Monitor system alerts and respond to incidents, service requests, and user queries across multiple channels (calls, tickets, email, chat)

• Perform initial diagnosis and troubleshooting to resolve issues or escalate when required

• Ensure incidents are logged, tracked, and resolved within agreed service levels

User Support & Communication

• Provide timely updates to users on ticket status and resolution progress

• Deliver effective first-level support using established procedures and knowledge base

• Maintain clear and professional communication with users and stakeholders

Collaboration & Escalation

• Work closely with internal teams and resolver groups to ensure timely issue resolution

• Escalate complex or critical issues appropriately based on defined guidelines

Process & Service Improvement

• Identify gaps in existing processes and recommend improvements

• Contribute to knowledge base updates and documentation where needed

Requirements

Technical & Functional Skills

• Basic knowledge of networking concepts (LAN, WAN, WLAN)

• Exposure to IT environments including cloud, security, or collaboration tools is an advantage

• Familiarity with IT service management practices (ITIL)

Experience

• Prior experience in IT support, service desk, or NOC environment preferred

• Experience handling tickets, incidents, or customer support requests

Certifications

• ITIL Foundation certification required

• Cisco Certified Network Associate (CCNA) – Mandatory

• CompTIA A+ or equivalent is an advantage

Soft Skills

• Strong communication and customer service skills

• Ability to work in a structured and process-driven environment

• Good problem-solving and troubleshooting mindset

• Able to work on rotating shifts (24/7 support environment)

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level

• Working experiences

• Each employment background

• Reason for leaving each employment

• Last drawn salary

• Expected salary

• Date of availability