(OJT | No exp ok) IT Service Desk Engineer - Immediate
Summary
Entry-level IT Service Desk Engineer (on-the-job training, fresh grads welcome) acting as first point of contact for IT issues: on-site/remote user support by phone and email, first/second-level troubleshooting of desktops, LAN/WAN and voice services, and user account lifecycle administration. 5-day week, immediate Oct/Nov start.
Salary: $2,300 – $2,700 per month
On-the-job training is provided; fresh graduates are welcome
Urgent hire - start in Oct/ Nov
Key Responsibilities
User Support: Serve as the first point of contact IT related issues. Handle incoming IT service requests and provide efficient on-site or remote support via phone, voicemail and email.
Technical Troubleshooting: Track, log, and provide first- and second-level resolution for hardware and network issues (including desktops, LAN/WAN, voice services, and centralized infrastructure).
Account Administration: Manage the user lifecycle by coordinating account activations, profile modifications, and system terminations.
Job Requirements
Ability to speak clearly, listen actively, and explain technical solutions to non-technical staff over the phone.
A strong desire to learn, a proactive attitude, and a genuine interest in building a career in IT.
Comfort working in a fast-paced environment where empathy and patience are key.
Working hours: 5-day work week, 8 / 9 hours a day