Junior Service Desk Engineer
Summary
Entry-level service desk role providing first- and second-line IT support: answering user calls and emails, troubleshooting desktop, LAN/WAN and voice issues, and handling Active Directory user account administration. Requires Windows, AD, Outlook and mobile device knowledge; training provided, no experience needed.
Salary: $2,400 – $2,600 per month
Training and guidance will be provided, no experience needed!
Responsibilities:
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems
Prompt response to queries via calls/ voicemail / email etc.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical problems.
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
Coordination for employee user account administration, activation, changes, and terminations.
Receive and answer all users' IT service request calls.
Requirements:
Strong communication and customer service skills.
Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.