พนักงานเทคโนโลยีอาวุโส (Senior IT Support)

About the role

Senior IT Support role responsible for installing, maintaining, and managing computer systems within the organization including servers, networks, client computers, printers, and mail servers. The role involves managing and troubleshooting software systems for inventory and accounting management, maintaining data backup systems, managing the organization's website, and supporting integrated systems connected to hospital databases. Daily server performance checks are required, along with onsite support services at hospitals and customer sites as assigned.

Key responsibilities

• Install, maintain and manage computer systems in the organization (Server, Network, Computer client, Printer, Mail Server)

• Install, maintain and troubleshoot programs used for inventory management and accounting management

• Maintain backup systems for inventory management programs

• Maintain and troubleshoot the organization's website

• Support and troubleshoot systems integrated with hospital database systems

• Receive and manage support cases from customers to provide advice and timely solutions

• Perform daily server performance checks on a regular basis

• Provide onsite services and troubleshoot issues at hospitals or customer sites as assigned (Bangkok / other provinces)

About you

• Bachelor's degree in Information Technology, Computer Science, Software Engineering, or Computer Electronics

• Experience with API implementation and integration

• Knowledge and understanding of operating systems, database management, and SQL

• Communication skills with willingness to continuously learn new tasks and knowledge

• Problem-solving skills and patience in explaining technical issues to users (doctors, nurses, staff)