Program Analyst

This position is located at the Southeast Louisiana Veterans Health Care System (SLVHCS), Department of Veterans Affairs, and reports directly to the Chief, Emergency Medicine Service. The primary purpose of this position is to support the analyses of Veteran Satisfaction and health care quality date that are the core of VA performance management.

Provides analysis of performance measurement data which includes patient satisfaction data typically derived from the Consumers Assessment of Health Providers and Systems (CAHPS) surveys. Analyzes data collected from the Patient Advocate Tracking System (PATS), the Survey of Healthcare Experience of Patients (SHEP) to assess patient satisfaction, to evaluate and prioritize improvement initiatives. Creates sophisticated user reports with capability to slice and dice complex performance measurement data in multiple ways to meet customer needs. Provides multi-level analyses of performance measures to support performance management and quality improvement across the VA. Provides analyses, as requested, in support of developing new performance measures, performance measure targets, composite indices or other key performance metrics. Works to improve health care delivery programs and operations in the VA at the local and national level independently and through collaboration Independently conducts specialized statistical studies, national in scope to benchmark at the local level and advise Management on complex health care processes or outcomes whose quality could be improved. Communicates effectively with each in order to gather information, present recommendations and coordinate services. Communicates effectively both orally and in writing as assignments will require developing written reports, graphic presentations, statistical tables and well as briefing Management and staff. Researches problems and issues, written and oral communication skills, and the application of mature judgment in problem solving. Creates sophisticated user reports with capability to slice and dice complex performance measurement data in multiple ways to meet customer needs. Provides managers with objectively based information for making decisions on the administrative and programmatic aspects of agency operations and management. Work Schedule: Monday -Friday 7:30am-4:00pm, subject to change based on the needs of the facility. Telework: Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD071750 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The regular and recurring work of the position involves sitting at a desk, attending conferences, and meetings, walking at facility work sites, light lifting and carrying of resources. Occasional use of automobile and public conveyances may be required. Must pass pre-employment physical evaluation. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.