RESIDENCE IT SUPPORT (KLK, IPOH)

Salary: RM 2,000 – RM 3,000 per month

We are seeking a skilled Contract Resident IT Support to provide on-site technical assistance to our client's office located in KLK, Ipoh. The successful candidate will be responsible for maintaining and supporting IT systems, resolving technical issues, and ensuring the smooth operation of computer hardware, software, and networks.

Key Responsibilities:
Hardware Support
(i) Diagnose and resolve hardware issues;
(ii) Install and configure hardware components,
(iii) Perform routine maintenance and preventive checks;
(iv) Carry out hardware upgrades and replacements as necessary;
(v) Conduct performance tuning and optimization;
(vi) Process warranty claims for hardware failures covered under warranty.

Configuration Support
(i) Provide End User Computing (EUC) support;
(ii) Perform proactive maintenance of IT infrastructure;
(iii) Manage and troubleshoot network issues.

Other Support
(i) Maintain the Asset Management Record;
(ii) Prepare monthly case tracking reports;
(iii) Assist with multi-vendor support coordination;
(iv) Conduct user training and education.

Escalation
Report any unresolved issues to the Technical Manager

Requirements:

• Proven experience as an IT support specialist or in a similar role, including hands-on experience managing Active Directory and configuring VPN solutions.

• Strong knowledge of computer hardware, software, networking systems, and Windows Server environments, particularly in AD management and group policy configurations.

• Familiarity with Windows and/or macOS operating systems, with a strong emphasis on networking and security configurations.

• Excellent IT troubleshooting and problem-solving skills, particularly in AD management, VPN setups, LAN, Wifi and network troubleshooting.

• Window installation, PC/Laptop/Printer troubleshooting and warranty claims processing

• Ticket system and remote support tools experience

• Ability to work independently and prioritize tasks effectively, especially when managing both user support and system/network configurations.

• Good communication and interpersonal skills, with the ability to translate technical concepts for non-technical users.

• A proactive attitude, willingness to learn new technologies, and adaptability to rapidly changing IT environments.

• Travel to the site office may be required for on-site support and system maintenance.

Location and Contract Details:

• Location: KLK Ipoh

• 1 year contract basis

• Working Hours: Monday to Friday, 8:30 am to 5:30 pm