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INTELLICS GLOBAL SERVICES PRIVATE LIMITED

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Senior ServiceNow SRE Engineer

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Summary

Senior engineer who keeps a ServiceNow platform reliable, performant, and automated: building ServiceNow solutions, integrating them with other IT systems, monitoring and optimizing the platform, and handling incident management. Core tech: ServiceNow, ITSM processes, SRE practices, and scripting/automation.

We are seeking a highly skilled Senior ServiceNow SRE Engineer to join our dynamic team in Maharashtra. The ideal candidate will have extensive experience in ServiceNow, IT Service Management (ITSM), and Site Reliability Engineering (SRE). This role is crucial for ensuring the reliability, availability, and performance of our ServiceNow platform, while also driving continuous improvement initiatives. Key Responsibilities: - Design, implement, and maintain ServiceNow solutions that meet business requirements and enhance operational efficiency. - Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other IT systems and processes. - Monitor and optimize the performance of the ServiceNow platform, identifying and resolving issues proactively. - Develop and maintain scripts and automation tools to streamline processes and improve service delivery. - Provide technical guidance and support to team members and stakeholders, fostering a culture of knowledge sharing and continuous learning. - Participate in incident management and problem resolution, ensuring timely and effective responses to service disruptions. - Stay updated with the latest trends and best practices in ServiceNow, ITSM, and SRE, and apply this knowledge to enhance our service offerings. Required Skills: - Strong expertise in ServiceNow platform and its various modules. - Proficiency in ITSM processes and best practices. - Experience with Site Reliability Engineering principles and practices. - Solid understanding of scripting languages, particularly string scripting. - Excellent problem-solving skills and the ability to work under pressure. - Strong communication and collaboration skills, with a focus on teamwork. If you are passionate about leveraging technology to improve service delivery and have a proven track record in ServiceNow and SRE, we encourage you to apply for this exciting opportunity.

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