ServiceNow SRE ITSM Engineer
Posted Updated 24
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Summary
An engineer in Pune who designs, implements, and maintains ServiceNow solutions and keeps IT services reliable and performant. Day to day: building ServiceNow/ITSM modules, writing automation and integration scripts, and monitoring, troubleshooting, and resolving incidents using SRE practices.
We are seeking a skilled ServiceNow SRE ITSM Engineer to join our dynamic team in Maharashtra. The ideal candidate will have a strong background in ServiceNow, IT Service Management (ITSM), and Site Reliability Engineering (SRE). This role is crucial for ensuring the reliability, availability, and performance of our IT services and platforms.
Key Responsibilities:
- Design, implement, and maintain ServiceNow solutions that meet business requirements and enhance IT service delivery.
- Collaborate with cross-functional teams to integrate ServiceNow with other platforms and tools, ensuring seamless operations.
- Develop and maintain scripts for automation and integration tasks, enhancing the efficiency of IT processes.
- Monitor and troubleshoot ServiceNow applications and services, ensuring optimal performance and security.
- Participate in incident management and problem resolution, providing expert guidance on ITSM best practices.
- Stay updated with the latest trends and technologies in ServiceNow and ITSM, recommending improvements and innovations.
Required Skills:
- Proficiency in ServiceNow platform and its various modules.
- Strong understanding of ITSM principles and practices.
- Experience with Site Reliability Engineering (SRE) methodologies.
- Knowledge of scripting languages for automation and integration.
- Familiarity with security best practices in IT service management.
- Excellent problem-solving skills and the ability to work collaboratively in a team environment.
If you are passionate about leveraging technology to improve IT service delivery and have the required skills and experience, we encourage you to apply for this exciting opportunity.