Service Desk Analyst
Posted Updated
Summary
A graduate first-line IT support analyst at a large UK enterprise in Leicester (hybrid), acting as the first point of contact for IT issues: triaging incoming tickets, troubleshooting hardware and software problems, and escalating complex cases to senior engineers.
Graduate IT Support Analyst | Hybrid | £25,500 About the Role We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environmen…