Service Desk Analyst
Summary
Provide first-level IT support for seven hospital networks and corporate office, handling phone, email, and automated requests while ensuring timely incident resolution.
Job Summary : The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the organization, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III). Provide support and customer service to users, promote and / or escalate problem, incident, and request action items. Provide real-time Service Desk coverage to meet and exceed ser…