Service Desk Analyst
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Summary
A first-line IT Service Desk Analyst supporting Sussex Community NHS Foundation Trust staff from an onsite base in Brighton: handling calls, logging and resolving incidents and service requests for end-user devices and software, escalating to 2nd/3rd-line teams, and maintaining IT documentation, following ITIL-based processes and SLAs.
Job overview We have an exciting opportunity to join our IT Service Desk team. The successful post holder will play a key role in delivering an excellent customer-focused service, providing responsive first-line IT support to staff across the Trust. As a member of the IT Service Delivery team, the post holder will contribute to the provision of operational IT and customer support services during Service Desk operating hours. The team is responsible for delivering first-line technical support to…