Service Desk Team Lead
Posted 1
view
Summary
Leads a two-person Service Desk team at UKTL/NPL, combining hands-on 1st/2nd line IT support and escalations with people management, ticket queue oversight, and ITIL-based service improvement. Hybrid role based at the Birmingham office (minimum two days per week); SC clearance eligibility required.
About the Role We're looking for an experienced Service Desk Team Lead to play a key role in shaping and improving IT services across the organisation. This is a fantastic opportunity for someone with strong 1st and 2nd line support experience who is ready to combine their technical expertise with leadership responsibilities. You'll lead a small team of Service Desk Technicians, act as a senior escalation point, and drive continuous service improvement initiatives that enhance the experience of…