Service Operations Team Lead - Installation

Key Responsibilities:Team Leadership & Supervision:

• Lead and manage a team of field engineers and technicians across multiple sites.
  

• Allocate tasks, manage schedules, and ensure adherence to SLAs and KPIs.
  

• Conduct training and mentorship to junior engineers and new team members.
  

• Ensure team compliance with safety standards and operational procedures.
  

Technical Responsibilities:

• Install, configure, and maintain telecom equipment such as routers, switches, base stations, antennas, and fiber-optic systems.
  

• Perform site surveys, RF planning, LOS (Line-of-Sight) checks, and signal testing.
  

• Troubleshoot hardware/software/network issues and perform root cause analysis.
  

• Ensure proper documentation of network typologies, test results, and site audit reports.
  

• Coordinate with NOC (Network Operations Center) and backend teams for escalated issues.
  

Requirements

Project Execution:

• Oversee and participate in network roll-outs, upgrades, and expansions.
  

• Coordinate with vendors, contractors, and internal stakeholders.
  

• Ensure completion of installation and commissioning as per project timelines.
  

• Participate in quality checks and handover processes.
  

Requirements:Education:

• Diploma/Bachelor’s degree in Telecommunications, Electronics, Computer Science, or related field.