Software Tester (QA & Product Research)
Description
Salary: RM 3,800 – RM 5,300 per month
About the role
We are looking for a detail-oriented and analytical Software Tester (QA & Product Research) to join our team.
You will be responsible for testing and evaluating a variety of digital products developed or operated by our company, including SaaS applications, websites, software tools, and PC games.
Your primary role is to ensure our products function correctly, provide a good user experience, and meet expected quality standards. You should be able to identify problems, reproduce issues, evaluate UI/UX from an end-user perspective, and recommend practical improvements.
As a secondary responsibility, you will conduct product research to help the company understand competing products, discover useful features, identify market opportunities, and continuously improve our existing and upcoming products.
Key responsibilities
Perform manual testing on assigned products, including SaaS applications, websites, software tools, and PC games, to identify functional defects, unexpected behaviors, and usability issues.
Conduct functional, exploratory, and regression testing to ensure that features work correctly under different scenarios and user interactions.
Investigate and reproduce issues systematically, documenting clear reproduction steps, expected results, actual results, and supporting evidence such as screenshots or screen recordings.
Evaluate UI/UX from an end-user perspective, identifying confusing interfaces, inconvenient workflows, inconsistent designs, and other usability concerns.
Assess overall product quality, including ease of use, responsiveness, performance, accessibility, and user experience.
Recommend practical improvements to product functionality, interface design, user experience, and gameplay based on testing observations and common sense.
Organize and prioritize identified issues according to severity, frequency, and potential impact on users.
Prepare clear, structured testing reports and communicate findings, recommendations, and testing outcomes directly to management.
Verify resolved issues and retest updated products to ensure that fixes work correctly without introducing new problems.
Secondary Responsibilities — Product Research
Research and evaluate competing software products, SaaS platforms, websites, and PC games to understand their features, functionality, usability, and overall product experience.
Conduct comparative product analysis to identify competitors' strengths, weaknesses, differentiating features, and opportunities for improvement.
Explore emerging product trends, popular features, user expectations, and industry practices that may be relevant to the company's products and future developments.
Investigate user feedback, product reviews, gaming communities, and other publicly available sources to identify common user needs, frustrations, and preferences.
Research and propose potential new features, product enhancements, gameplay mechanics, or ideas that could improve product value and competitiveness.
Perform hands-on evaluations of reference products to understand how their features and user experiences compare with our own.
Summarize research findings into concise, evidence-based reports with actionable observations and recommendations for management.
About you
Strong analytical thinking, curiosity, attention to detail, and an interest in technology and gaming.
No programming or source-code knowledge required.
Fresh graduates and experienced candidates welcome.