System Engineer - L2 （Infrastructure）

Salary: RM 6,000 – RM 7,000 per month

Job Descriptions:

• Provide L2 support for Windows servers and database environments, ensuring high availability and performance.

• Troubleshoot and resolve authentication or certificate management related topics.

• Support release activities together with our stakeholders.

• Collaborate with the relevant support team to ensure timely resolution of user issues and efficient escalation processes.

• Must respond to Customers’ concerns and complaints in an adequate manner.

• Document technical procedures, solutions, and system configurations for future reference and knowledge sharing.

• Troubleshooting, Incident Management & Resolution.

• Work to comply with SLA and OLA

• Responsible in POC preparation, Installation & Testing

• Responsible for UAT, trouble shooting, support & maintenance

Job Requirements:

• Minimum Diploma/Degree or other equivalent in Computer Science or related field.

• At least 3-5 years of support experience

• At least 2 years of working experience in the following technologies: Microsoft, VMware, Veeam, SAN storage, Hyper-Converged-Infrastructure

• A strong interest in working information technology environments.

• Possess strong problem-solving skills and able to prioritize and manage multiple tasks

• Strong communication skills

• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams

• Able to interact with various levels of internal and external stakeholders both in written and verbal forms

• Demonstrated ability to work in a fast-paced environment

• Works effectively both as a team member and independently

• Experience with Cisco network devices (switches, routers).

• Preferably have the ability to speak and write in Chinese, English & Bahasa Malaysia. We are seeking candidates proficient in Chinese to effectively communicate with Chinese-speaking clients

It would be added advantages:

• Microsoft Solution (e.g, Azure, Microsoft 365, Active Directory, Hyper-V, Exchange, SQL, AWS)

• COMPTIA Certification

• ITIL Certification

• Backup and Recovery Solution (e.g. Veeam, CommVault, Cohesity)