Team Lead - Customer Support

We are seeking a dedicated and experienced Team Lead for our Customer Support department. The ideal candidate will have a strong background in voice processes and customer service, with a focus on quality assurance and team management. As a Team Lead, you will be responsible for overseeing a team of customer support representatives, ensuring that they provide exceptional service to our clients while maintaining high standards of quality. Key Responsibilities: - Lead and manage a team of customer support agents, providing guidance and support to ensure they meet performance targets. - Monitor and evaluate team performance, providing feedback and coaching to improve service quality. - Develop and implement training programs to enhance team skills in international voice support and customer service. - Collaborate with other departments to streamline processes and improve customer satisfaction. - Handle escalated customer issues and ensure timely resolution. - Maintain quality assurance standards by conducting regular audits and assessments of team interactions. - Prepare reports on team performance and customer feedback for management review. Required Skills: - Strong experience in international voice processes and customer support. - Proven leadership skills with the ability to motivate and manage a team. - Excellent communication and interpersonal skills. - Knowledge of quality assurance practices in customer service. - Ability to analyze performance metrics and implement improvements. If you are passionate about customer service and have the skills to lead a team to success, we encourage you to apply for this exciting opportunity.