Team Lead - Customer Support

We are seeking a dedicated and experienced Team Lead for our Customer Support department in Madhya Pradesh, Maharashtra. The ideal candidate will have a strong background in customer service, particularly within the international BPO and call center sectors. As a Team Lead, you will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients and customers. Key Responsibilities: - Lead and manage a team of customer support agents, providing guidance and support to ensure high performance. - Monitor team performance metrics and implement strategies for improvement. - Conduct regular training sessions to enhance team skills and knowledge in customer service best practices. - Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction. - Collaborate with other departments to streamline processes and improve overall customer experience. - Prepare and present reports on team performance and customer feedback to management. Required Skills: - Proven experience in customer support, particularly in an international BPO or call center environment. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to analyze performance metrics and implement improvement strategies. - Proficiency in handling customer inquiries and resolving issues effectively. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.