Team Lead - International Customer Service

We are seeking a dedicated and experienced Team Lead for our International Customer Service division. The ideal candidate will have a strong background in BPO and customer service, with a focus on delivering exceptional customer experiences in an international voice process environment. As a Team Lead, you will be responsible for overseeing a team of customer service representatives, ensuring that they meet performance targets and provide high-quality service to our clients. Key Responsibilities: - Lead and manage a team of customer service agents, providing guidance and support to ensure they meet performance metrics. - Monitor team performance and implement strategies for improvement, including training and development initiatives. - Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction. - Collaborate with other departments to enhance the overall customer experience and streamline processes. - Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment. - Analyze performance data and prepare reports for management, identifying trends and areas for improvement. Required Skills: - Proven experience in BPO and customer service, particularly in an international context. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to handle high-pressure situations and resolve conflicts effectively. - Familiarity with customer service software and tools. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.