Team Leader - Customer Support

We are seeking a dedicated and experienced Team Leader for our Customer Support division. The ideal candidate will have a strong background in customer service and support, particularly within the international BPO sector. As a Team Leader, you will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients. Key Responsibilities: - Lead and manage a team of customer support agents, providing guidance and support to ensure high performance. - Monitor team performance metrics and implement strategies for improvement. - Conduct regular training sessions to enhance team skills and knowledge in customer service best practices. - Handle escalated customer inquiries and complaints, ensuring timely resolution. - Collaborate with other departments to improve service delivery and customer satisfaction. - Maintain up-to-date knowledge of company products and services to effectively assist team members and customers. Required Skills: - Proven experience in customer service and support, with a focus on team leadership. - Strong understanding of voice process operations within an international BPO environment. - Excellent communication and interpersonal skills. - Ability to motivate and inspire a team to achieve targets. - Problem-solving skills and the ability to handle difficult situations with professionalism. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.