Team Leader - Customer Support

We are seeking a dedicated and experienced Team Leader for our Customer Support department. The ideal candidate will have a strong background in managing teams within the BPO sector, with a focus on both inbound and outbound processes. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that customer service standards are met, and driving team performance to achieve organizational goals. Key Responsibilities: - Lead and manage a team of customer support representatives, providing guidance and support to ensure high-quality service delivery. - Monitor team performance metrics and implement strategies for improvement. - Conduct regular training sessions to enhance team skills and knowledge in customer service best practices. - Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction. - Collaborate with other departments to streamline processes and improve overall customer experience. - Prepare and present performance reports to management, highlighting achievements and areas for development. Required Skills: - Proven experience in team handling within a BPO environment. - Strong understanding of inbound and outbound customer support processes. - Excellent communication and interpersonal skills. - Ability to motivate and inspire team members to achieve targets. - Proficient in using customer support software and tools. If you are a results-driven leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity to make a significant impact in our organization.