Team Leader - Customer Support

We are seeking a dedicated and experienced Team Leader for our Customer Support department in Madhya Pradesh. The ideal candidate will have a strong background in managing teams within the international BPO sector, with a focus on customer retention strategies. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that our customer support team meets performance targets, and providing exceptional service to our clients. Key Responsibilities: - Lead and manage a team of customer support representatives, providing guidance and support to ensure high levels of performance and morale. - Develop and implement effective retention strategies to enhance customer satisfaction and loyalty. - Monitor team performance metrics and provide regular feedback to team members to foster continuous improvement. - Collaborate with other departments to streamline processes and improve the overall customer experience. - Conduct training sessions for new hires and ongoing training for existing staff to ensure they are equipped with the necessary skills and knowledge. - Handle escalated customer issues and provide resolutions in a timely manner. Required Skills: - Proven experience in a team leadership role within the international BPO industry. - Strong understanding of customer support processes and best practices. - Excellent communication and interpersonal skills. - Ability to motivate and inspire a team to achieve targets. - Analytical skills to assess performance metrics and implement improvements. If you are a results-driven leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity.