Team Leader - Customer Support

We are seeking a dedicated and experienced Team Leader for our Customer Support department in Maharashtra. The ideal candidate will have a strong background in managing teams within the BPO sector, specifically in inbound calls and voice calling. As a Team Leader, you will be responsible for overseeing the daily operations of the customer support team, ensuring that all customer inquiries are handled efficiently and effectively. Key Responsibilities: - Lead and manage a team of customer support representatives, providing guidance and support to ensure high levels of performance. - Monitor team performance metrics and implement strategies for improvement. - Conduct regular training sessions to enhance team skills and knowledge in customer care and support. - Handle escalated customer issues and ensure timely resolution. - Collaborate with other departments to improve overall customer experience and service delivery. - Prepare and present reports on team performance and customer feedback to management. Required Skills: - Proven experience in a leadership role within a BPO or customer support environment. - Strong understanding of inbound calls and voice calling processes. - Excellent communication and interpersonal skills. - Ability to motivate and inspire a team to achieve targets. - Familiarity with international BPO operations and customer care standards. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting opportunity.