Team Leader - Customer Support

We are seeking a dedicated and experienced Team Leader for our Customer Support department in the Mumbai Region. The ideal candidate will have a strong background in international BPO operations and a proven track record of leading teams to deliver exceptional customer service. As a Team Leader, you will be responsible for overseeing the daily operations of the customer support team, ensuring that all customer inquiries are handled efficiently and effectively. Key Responsibilities: - Lead and manage a team of customer support representatives, providing guidance and support to ensure high levels of performance and morale. - Monitor team performance metrics and implement strategies for improvement. - Conduct regular training sessions to enhance team skills and knowledge in customer service best practices. - Collaborate with other departments to resolve customer issues and improve service delivery. - Develop and maintain a positive work environment that encourages teamwork and professional growth. - Handle escalated customer complaints and provide solutions in a timely manner. Required Skills: - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - In-depth knowledge of customer support processes and best practices in an international BPO setting. - Ability to analyze performance metrics and implement improvement strategies. - Proficient in using customer support software and tools. If you are passionate about customer service and have the experience to lead a dynamic team, we encourage you to apply for this exciting opportunity.