IT Executive - Client Desktop Support
Summary
On-site desktop support executive at Resorts World Genting who troubleshoots PC hardware/software issues, deploys software packages via WSUS, maintains antivirus and software licensing, and runs small IT projects in a 24x7 production environment while meeting SLAs.
Job Description:
Provide technical support for user regarding IT related issues including setup and maintenance of PC hardware and software
Support a 24x7 production environment
Create and deploy software packages using WSUS and maintain antivirus activity
Perform small to medium scale IT project management and implementation
Participate actively in process documentation as well as policies and procedures enforcement
Provide recommendations and ideas for continuous improvement and enhancement for reducing hours of onsite support
Monitor and ensure service level agreement (SLA) is met
Manage license software and able to track the records without any delay
Plan to reduce waste of IT hardware to follow company procedure as Go Green
Job Requirements:
Degree in Computer Science or Information Technology related fields; or
Diploma with minimum 2 years of relevant working experience
Know how to provide onsite support for workstations, hardware and software issues
Must be positive, hardworking and able to work within tight schedule and meeting deadlines
Strong interpersonal skills with good written and verbal communication in English
Good analytical and problem-solving skills
Self-motivated, pro-active, resourceful and able to work independently with minimum supervision
Able to be teamed up with colleagues to perform IT systems support functions Experience in iPad and Tablet support will be a major added advantage
Willing to based at Resorts World Genting, Pahang
FRESH GRADUATES are encouraged to apply as training will be provided