IT Executive - Warehouse
Summary
Provides first-level IT support for J&T Express's new gateway/sorting centre in Shah Alam, keeping parcel-scanning, sorting and tracking systems, networks, and equipment (PCs, printers, scanners, handhelds) running so parcel processing is not disrupted. Involves shift, weekend and overtime work.
About the role
J&T Express (Malaysia) is opening new sorting centres in Shah Alam. As an IT Executive, you will provide first-level IT support for the gateway, keeping our operational systems, network and equipment running smoothly so that parcel processing is not disrupted.
Key responsibilities
Provide first-level IT support for gateway operational systems and equipment
Troubleshoot computers, laptops, printers, scanners, handheld devices, network connections and other IT equipment
Respond promptly to IT issues affecting parcel processing and gateway operations
Coordinate with central IT, vendors and service providers to resolve technical issues when required
Support the installation, configuration, maintenance and troubleshooting of IT hardware and software
Monitor the availability and performance of the gateway network and operational systems
Support operational systems used for parcel scanning, sorting, tracking, attendance and other gateway activities
Assist with user account, access and system permission requests according to company procedures
Maintain proper records of IT assets, equipment, repairs, replacements and system incidents
Conduct regular checks on IT equipment and identify potential technical issues before they affect operations
About you
Diploma or Bachelor's Degree in Information Technology, Computer Science or a related field
Minimum 1-3 years of experience in IT support or a similar role (fresh graduates are welcome to apply)
Knowledge of computer hardware, networking and troubleshooting
Good communication and problem-solving skills
Able to work in a fast-paced operational environment
Willing to work shifts, overtime and weekends when required