IT Support Officer
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Summary
A first-level Service Desk Analyst role in East Perth: providing remote IT support to end users via phone, email and ticketing systems, troubleshooting and escalating incidents, and managing user accounts and access. Core tech includes Windows, Microsoft Office, Active Directory and incident-management/ticketing tooling.
Service Desk Analyst We're seeking a customer-focused Service Desk Analyst to join a busy IT support team. In this role, you'll provide first-level technical support, manage incidents and service requests, and ensure users receive timely and effective assistance across a range of IT systems and applications. Key Responsibilities Provide remote support to end users via phone, email, and ticketing systems. Troubleshoot and resolve IT incidents, escalating issues where required. Manage user accoun…