IT Technician

Key Responsibilities:

• Provide first-level support to end-users for hardware, software, and network issues.

• Diagnose and resolve technical issues promptly and efficiently.

• Configure, install, and maintain computer systems and peripherals.

• Manage user accounts, permissions, and access rights.

• Monitor system performance and troubleshoot issues as they arise.

• Collaborate with other IT team members to implement and support new technologies.

• Ensure the security of systems and data through regular updates and backups.

• Document issues and resolutions in the helpdesk system.

Qualifications:

• Bachelor's degree/diploma in Information Technology, Computer Science, or a related field.

• Minimum of 1 year of experience in a technical support or IT helpdesk role.

• Strong knowledge of computer hardware, software, and network systems.

• Proficiency in Windows and Mac operating systems.

• Experience with Active Directory, Office 365, and other common IT tools.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal abilities.

• Ability to work independently and as part of a team.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Server Fundamentals) are a plus.

Benefits:

• Competitive salary and performance-based bonuses.

• Professional development and training opportunities.

• Supportive and collaborative work environment.