IT Support / Help Desk Jobs in Philippines

NewBe an early applicant APACFull-timeSenior

Key Responsibilities Support Operations Oversee and manage daily IT support activities, including hardware, software, and network troubleshooting Ensure timely resolution of technical issues and service requests in…

HRTX

2 days ago

IT Specialist (Senior)

Key Responsibilities IT Support Operations Oversee and manage daily IT support activities, including hardware, software, and network troubleshooting Ensure timely resolution of technical issues and service requests in…

Quality Specialist - Service Desk (Clark) | Onsite

Onsite Quality Specialist for a Service Desk account in Clark, Pampanga, placed via a staffing firm. Day-to-day involves conducting process audits, root-cause analysis on transaction monitoring, giving agents feedback, and quality reporting using tools like Avaya/Cisco.

Cisco Service Desk

Knowledgebase Manager - Financial Service Desk

Knowledgebase Manager for a financial service desk account, working onsite at BGC Taguig. The role involves creating, maintaining, and updating knowledge base articles for the service desk, requiring BPO service desk experience; ITIL certification and web design skills are a plus.

ITIL Service Desk

Knowledgebase Manager - Service Desk Financial (BGC)

Onsite Knowledgebase Manager for a financial service desk account in BGC, Taguig. The role focuses on creating, maintaining, and updating knowledgebase articles for a BPO service desk, with ITIL certification and web design experience as pluses.

ITIL Service Desk

NewBe an early applicant HybridAPACFull-timeSenior

IT Support Specialist (Nueva Ecija | Hybrid)

Ansible Automation Azure Cloud Hyper-V +7 skills

Tier 3 IT support specialist resolving the most complex server and network issues escalated from lower tiers, on a hybrid schedule (3 days onsite in Nueva Ecija, 2 remote) with night-shift 24x7 rotation. Core stack: Linux/Windows Server, VMware/Hyper-V/KVM, Azure, Ansible automation, and Microsoft 365/SQL/SharePoint/Exchange.

Helpdesk Operations Manager (Makati) | Onsite

Onsite Helpdesk Operations Manager in Makati running a startup BPO helpdesk operation and managing a 10-person Helpdesk Support team on a dayshift schedule. Requires 5+ years as a Technical Operations Manager in BPO, with knowledge of the payment ecosystem, cybersecurity, tech support, and product services development.

Cybersecurity Help Desk

Helpdesk Trainer (Clark) - Onsite

Onsite Helpdesk Trainer in Clark (Angeles City, Philippines) who trains and upskills helpdesk staff on a shifting schedule. The role draws on hands-on hardware/software and OS troubleshooting experience, Microsoft product knowledge, BPO environment support, and at least 6 months of training or teaching experience.

Help Desk

Helpdesk Customer Support - Operations Manager

Analytics API Cloud Freshdesk JSON +7 skills

Operations manager for a helpdesk/customer support team serving advertisers on an ad-tech platform: handling live chat, email, and tickets (Zendesk/Salesforce), resolving campaign setup, billing, and pixel-tracking issues, mentoring junior staff, and using SQL for campaign analysis. Onsite in Taguig with rotational shifts across time zones.

Financial Service Desk Knowledgebase Manager - Taguig

Manages the knowledge base for a financial services service desk, onsite in BGC Taguig: creating, maintaining, and updating knowledge articles. Requires 3+ years of BPO service desk experience and 2 years in KB management; ITIL certification and web design skills are pluses.

ITIL Service Desk

Call Center Service Desk Trainer - Clark, Pampanga

Trainer for a financial service desk account at an onsite Clark, Pampanga BPO site: runs training needs analysis, designs curricula and content, delivers sessions, and handles admin such as scheduling, agent evaluations, and utilization reports. Requires 4+ years of BPO experience including 2 years as a trainer.

BPO Service Desk Trainer - Clark, Pampanga

Trains BPO service desk agents on a financial account at an onsite Clark, Pampanga site: runs training needs analysis, designs curriculum and content, delivers sessions, and handles admin like evaluations, reports, and scheduling. Requires 4+ years BPO experience including 2 years as a trainer, with shifting schedules.

BPO Helpdesk Operations Manager (Makati)

Onsite Helpdesk Operations Manager at a startup BPO in Makati, leading a 10-member Helpdesk Support team (Wave 1) on a dayshift schedule. Requires 5+ years as a technical operations manager in BPO and familiarity with payments, cybersecurity, and technical support.

Cybersecurity Help Desk

BPO Account/Process Trainer - Service Desk Financial (Clark, Pampanga)

Onsite trainer for a financial service desk BPO account in Clark, Pampanga: runs training needs analysis, designs and delivers courses, supports agents on the floor, and handles admin like scheduling and agent evaluations. Requires 4+ years BPO experience, including 2 years as a trainer.

Account/Process Trainer - Service Desk Financial (Clark) | Onsite

Trains agents on a financial service desk account at an onsite Clark, Philippines BPO site: running training needs analysis, designing curriculum and content, delivering classes, and handling training admin, reporting, and stakeholder coordination. Requires solid BPO trainer experience and comfort with shifting schedules.

NewBe an early applicant On-siteAPACFull-timeLead

Knowledge Management Lead (Healthcare Service Desk) w/40K SOB

Accessibility Confluence ITIL Jira Service Desk +1 skills

Lead knowledge management for a healthcare IT service desk based in Cebu City: build an ITIL-aligned KM strategy, create and audit knowledge articles, SOPs and training materials, and administer tools like ServiceNow, Jira and Confluence. Fully onsite role with weekday night shifts in a 24/7 support environment.

NewBe an early applicant On-siteAPACFull-time

IT Service Desk Analyst (Healthcare) | w/20K SOB

ITIL Service Desk ServiceNow

Provides first-level IT service desk support for healthcare and clinical applications, including EHR systems — troubleshooting incidents, logging tickets, escalating to IT teams/vendors, and meeting SLAs. Fully onsite in Cebu City with weekday night/rotating shifts.

IT Service Desk Analyst | Up to 40K Salary

Provides first-level technical support to end users via calls, email, and chat — diagnosing hardware, software, network, and application issues, logging and escalating incidents, and handling service requests and access support. Onsite in BGC, Taguig on a weekday night/shifting schedule, up to PHP 40K/month.

ITIL Service Desk VPN

up to 40K PHP / mo

NewBe an early applicant On-siteAPACFull-time

Healthcare Service Desk Quality Analyst | w/20K SOB

Process Improvement Root Cause Analysis Service Desk

Quality Analyst for a healthcare service desk at a Cebu City BPO: reviews calls, emails, chats, and tickets for compliance, runs QA calibrations and coaching, analyzes performance trends, and builds dashboards and quality reports. Fully onsite on weekdays night shift; needs 2+ years of QA experience in a healthcare service desk.

Fujitsu

4 days ago

Service Desk Agent (Talent Pool- PH)

Open 54d APAC